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Wed, 25 Jan
|MS Teams - link in description below
XTalks: The Dark Side of CX
Join Debi Potgieter as she shares some learnings from the book "The Dark Side of CX" written by Michael Bartlett
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Time & Location
25 Jan 2023, 17:00 – 18:00 SAST
MS Teams - link in description below
About the event
"Negative emotions have more impact than good ones. Whilst it is important to design good CX and identify the moments that matter to customers, we must also seek to understand the moments that shatter; the dark side of CX" - Michael BartlettÂ
Debi will be sharing the dark patterns that turn happy customers into angry detractors.
Schedule
1 hourX Talks: The Dark Side of CX
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