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About us

Customer Experience South Africa (CXSA) is a professional association and governing body created to represent Customer Experience professionals in South Africa.

 

The CXSA professional body provides legitimacy for the profession of Customer Experience in South Africa, as well as support for all levels of people intent on improving the experience of the customer. CXSA represents a diverse member base of qualified and accredited Customer Experience professionals, corporates focused on improving Customer Experience (CX), suppliers to the customer experience industry, academic professionals, and students.

Image by Jukan Tateisi

CXSA
Purpose

Our aim is to professionalise and recognise the Experience Management discipline in South Africa. 

 

We want to enable practitioners to enhance their competency so that they can support better customer and organisational outcomes

Engage

Educate

Enable

Empower

 

Board of Directors
2022/2023

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Adré Schreuder
CXSA Board
Chairperson

- Schadré Consulting

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Antonia Oakes
Member Growth &
Business Development

- Old Mutual Insure

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Eddie Ukpong
Partnerships &
Sponsorships 

-  Innovatica 

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Eldon Phukuile
Finance

- STEMCELL Technologies

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Eloise Boezak
Marketing, Branding & Communications
- African Bank 

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Lizette Akker
Community Engagement
- MiX Telematics

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Seema Mathew
Member
Experience

- Liberty

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Founding Directors

2019

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Eldon Phukuile

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Seema Mathew
 

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Mumbi Odame

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Lynn
Baker

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Sarina de Beer

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Dave Benjamin

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Marnitz van Heerden

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The Catalysts

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Clint Payne

Clint Payne

Ricky

Ricky

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Adré
Schreuder

Eldon
Phukuile

Seema
Mathew

Clint
Payne

Ricky
Harris

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Lynn
Baker

  • LinkedIn