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Thu, 04 Apr


MS Teams link will be shared separately

XTalks: Perspectives on CX ROI

Here’s the thing - CX ROI is our holy grail. It’s the way we justify our existence. And in a world of shrinking OPEX, it’s more and more important. Join Clint Payne as he shares his perspective on CX ROI.

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XTalks: Perspectives on CX ROI
XTalks: Perspectives on CX ROI

Time & Location

04 Apr 2024, 17:00 – 18:00

MS Teams link will be shared separately

About the event

RIO is too important to take for granted, and too complex to assume it will “just happen”.  True CX ROI relies on a structured before and after approach, interfacing into key business metrics and solid, long tail CX measurement.  Clint Payne shares 4 distinct approaches to ROI - each with their own value and flaws.  As we try to answer the ROI question, it’s important to have the right fit approach to ROI.

Speaker: Clint Payne

As a seasoned CX culture transformation expert, Clint orchestrates profound organisational shifts that ignite customer-centric revolutions. With a proven track record at MultiChoice, Clint pioneered the Upside Down CX approach—redefining paradigms and spearheading a culture overhaul.

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