XTalk: When CX Speaks Executive, It Becomes Non-Negotiable
Wed, 18 Feb
|Online link to be shared closer to the date
Customer Experience only becomes a priority when it’s understood in executive language; commercial, measurable, and actionable.
Time & Location
18 Feb 2026, 17:30 – 18:30
Online link to be shared closer to the date
About the event
This X Talk is the second instalment in our CX Scorecard series with Gary Cook and takes the conversation from concept to real-world application.
In this session, we will:
- Walk through a live Power BI demo of the CX Scorecard and Intelligence Centre
- Show how CX data connects to operational and financial decision-making
- Unpack how the scorecard can be used, implemented, and embedded in practice
- Open the floor for a live Q&A, giving you the opportunity to ask specific questions related to your organisation, use case, or challenges