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XTalk: Smarter CX Starts Here: What’s New, What’s Real, and What’s Next in GenAI
Tue, 03 Jun
|Online link to be shared closer to the date
Two years after asking if ChatGPT was a fad or CX revolution, Julia Ahlfeldt returns to explore what’s changed—and what CX leaders need to know now.
Time & Location
03 Jun 2025, 17:00 – 18:00
Online link to be shared closer to the date
About the event
This practical session covers key AI innovations, clears up common myths, and tackles the hesitation many professionals still feel. Whether you're catching up or looking to get more from today's tools, you’ll gain clarity and actionable tips to apply AI confidently.
Spoiler alert: the tools are better than ever—but underused. Julia will show you how to close that gap with smart prompt-writing and real-world CX use cases."
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