XTalk: Can Your Customer Promise Survive The Journey?
Thu, 12 Nov
|Online link to be emailed upon registration
Join the conversation and discover how speaking the language of strategy execution can strengthen CX’s influence where priorities are agreed and resources are allocated. Guest Presenter: Gary Segal, Game On Perform
Time & Location
12 Nov 2026, 18:00 – 19:00
Online link to be emailed upon registration
About the event
Before reaching customers, your promise must travel through your organisation.
Strategy alignment is only the beginning.
Join Gary Segal from Game On to explore the Field of Play, a practical map of how Strategy, Leadership, Teams and Systems shape Customer Experience.
Explore the journey from promise to execution through leadership, where models are designed and executed, and the frontline enacts them with capability and coaching.
Discover the balance between strategy and promise, focusing on deliverability over ambition.