Wed, 20 Sept
|MS Teams - Link will be provided
X-Talks: Looking Up: Empowering frontline staff to deliver exceptional service
Your frontline staff protect customers from the complex nature of your business and/or systems. Key focus should therefore be placed on their wellbeing and the support they require to enable the delivery of exceptional service (sometimes under difficult circumstances).
Time & Location
20 Sept 2023, 17:00 – 18:00 SAST
MS Teams - Link will be provided
About the event
Join Kendall Rÿnders to discuss agent burnout, toxic positivity and some key insights that you might be able to implement within your business to make a difference.Â
Yes, this is the long-anticipated talk that was done at IIEX Europe in Amsterdam.Â
We look forward to connecting, learning and building together.
Kendall is a strategic planner and dynamic business leader that has worked with many companies to build successful customer experience strategies. This includes working in fast paced industries where alignment needed to happen between people and technology quickly in order for the project to be a success. Kendall enjoys helping companies make a difference in customers lives and working towards a greater future for customers as well as businesses.