X-Talks: Breaking the mould or moulding the break – CX in the age of standardization

Join Reynhardt Uys in a discussion that will focus on examples of the value of well utilized best practice standards while challenging the use of the same practices as a claim to market disruption.

Having started his career as an early pioneer of UX in South Africa, Reynhardt now has over 20 years of C-suite, senior delivery, management and entrepreneurship experience. This is within experience strategy, omni-channel digital product design, and the establishment of mature experience management practices. He has worked in global contexts to deliver experience change to blue chip corporates within domains such as banking, insurance, telco, healthcare, industrial services and retail - leading outcomes through multi-disciplinary teams in complex environments. As an an independent consultant, Rey offers strategic advisory, experience management and change services, along with executive coaching. He also continues to explore his passion for human-centric design and entrepreneurship, by recently co-founding Fringe Studios. Fringe Studios helps organisations, start-ups, entrepreneurs and investors rapidly innovate experiences and products that capture market value. 

We help make new things possible.