X-Talks: Being real about CX Management
Wed, 23 Aug
|MS Teams - link will be shared separately
Today’s corporate CX specialists and CX consultants working in corporate business face similar challenges.
Time & Location
23 Aug 2023, 17:00 – 18:00 SAST
MS Teams - link will be shared separately
About the event
This interactive XTalk will explore the most common challenges faced by CX practitioners today, whether in a consultant or permanent position. Join us as we delve into the practicalities of establishing experience design in your business, driving a client centric culture, CX programme execution, and the production of insights and measurements.
Our speakers
With a combined CX Specialist experience exceeding 25 years, Shouneez and Naazeen share their lessons learnt across different roles, in different South African organisations, industries, products and channels.
Shouneez Baghas is a seasoned Customer Experience Expert, having specialized in the discipline for over 15 years. With experience across the full Client experience value chain including CX Strategy, CX programme development and delivery, Measurement, and Customer centric culture transformation. She holds an ACX Masters and CCP Champions certificate from the BP Group. Shouneez enjoys learning new industries and has worked across Banking, Insurance, Entertainment and ISP sectors. Today…