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Thu, 31 Oct


Location is TBD

South Africa Customer Experience Awards 2024

We are proud to introduce the first edition of the South Africa Customer Experience Awards™—a prestigious platform dedicated to recognizing and celebrating outstanding CX endeavors across the nation.

South Africa Customer Experience Awards 2024
South Africa Customer Experience Awards 2024

Time & Location

31 Oct 2024, 19:00 – 23:00

Location is TBD

About the event

Further information available at South Africa Customer Experience Awards 2024 (


Excited to share the CX project you've put your heart and soul into crafting? Take a look at the steps below to kickstart your awards journey at the South Africa Customer Experience Awards!

Step 1 - Choose categories Step 2 - Create an account Step 3 - Submit your entries Step 4 - Get shortlisted Step 5 - Present your initiative Step 6 - Attend the Awards Ceremony

If you need any assistance with the entry process, be sure to download our Resources or get in touch with our dedicated Awards Consultant.


The inaugural South Africa Customer Experience Awards offers 16 categories, each celebrating a particular aspect of CX excellence. We've divided the categories into four main sections:

  • CX Classics
  • CX Spotlight
  • EX Spotlight
  • CX Professionals

Each company can enter up to 10 categories, with one or multiple initiatives. You can find the full list of categories by visiting our categories page or downloading our Plan2Win® brochure.


As the Awards Finals unfold on October 23, all finalists will step into the virtual spotlight, presenting live before judging panels. The judges will meticulously assess their innovation, digital support, and prowess in presentation, crafting a definitive moment in the journey toward recognition.

On October 31, finalists, judges, and industry luminaries will gather for an exciting build-up to the awards featuring the CXTrendTalks, and, finally, the awards ceremony!

The ceremony will feature an enlightening keynote speech, exceptional entertainment, and the thrilling announcement of our winners. Head to our dedicated Finals & Ceremony page to learn more.

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