Fri, 06 Oct
|Online - MS Teams link will be shared
CXSA CX Day
“Good CX delivers better outcomes for customers, employees, and organizations.” Clint Payne will be discussing this important theme, and we will also take some time to celebrate our dedicated CX Professionals in Africa who are passionate about delivering better outcomes!
Time & Location
06 Oct 2023, 09:30 – 10:30 SAST
Online - MS Teams link will be shared
About the event
The 2023 CX Day theme is: “Good CX delivers better outcomes for customers, employees, and organizations.”
Good CX doesn’t just happen. It requires consistent leadership support for intentional work led by dedicated, skilled CX professionals. These professionals work as catalysts to foster a positive, holistic customer focus across the entire organization, one that is informed by data and designed with empathy in order to deliver win-win outcomes that help everyone achieve success. Done right, this approach can lead to increased customer and workforce satisfaction, increased innovation and employee loyalty, and sustainable financial returns.
Let's set aside some time in our day to celebrate our dedicated CX Professionals in Africa!