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01

Contribution

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02

Community

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03

Consulting

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CONNECT

A platform to connect like minded professionals and actively engage industry peers, subject matter experts, service providers and mentors.

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LEARN

A place to facilitate knowledge sharing, innovation, industry best practices, tools, and resources that will equip and enable practitioners

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BUILD

A place to facilitate knowledge sharing, innovation, industry best practices, tools, and resources that will equipt and enable practioners

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About Us

Customer Experience South Africa (CXSA) is a professional association and governing body created to represent Customer Experience professionals in South Africa.

 

The CXSA professional body provides legitimacy for the profession of Customer Experience in South Africa, as well as support for all levels of people intent on improving the experience of the customer.The CXSA represents a diverse member base of qualified and accredited Customer Experience professionals, corporates focused on improving CX, suppliers to the customer experience industry, Academic professionals, and students.

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RESOURCES

Access to CX resources to build expertise
(e.g.useful website, templates, resource library, toolkits, case studies, blog articles)

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CONNECT

Connecting with CX professionals, experts & organisations  via online  platforms
(e.g. CXSA CoP, LinkedIn group etc)

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TRAINING

Access to a directory of training service providers including an indication of accreditation

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MENTORSHIP

Mentorship opportunities (mentee or mentor or both)

Image by Glenn Carstens-Peters

RESOURCES 

Access to CX resources to build expertise

(e.g.useful website, templates, resource library, toolkits, case studies, blog articles)

Image by Chris Montgomery

CONNECT

Connecting with CX professionals, industry experts and organisations via online platforms (e.g. CXSA CoP, LinkedIn group etc.)

Female Speaker

TRAINING PROVIDERS

Access to a directory of training service providers including an indication of accreditation

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MENTORSHIP

An opportunity to  be mentor or mentee to  other individuals

or organisations

Image by Razvan Chisu

VENDOR DIRECTORY

Access to potential vendors for simplified procurement / Being able to be listed as a Vendor (Vendor Directory)

Networking Event

CX EVENTS & NEWS

Easy access to all CX events for employee exposure  and to  build your

CX expertise

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RECRUITMEMT

Access to experienced CX professionals

for recruitment purposes

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CONNECT

  • Network with like-minded individuals through various platforms such as CXSA CoP whatsapp group, CXSA LinkedIn group, networking events, and social media platforms

  • Search our member database and reach out to individuals and service providers to collaborate with.

Crowd Applauding

LEARN

  • Join our member-led mentorship program and find a mentor or mentee in our member database

  • Access webinars and other content developed by local and international experts

  • View case studies, articles and other useful resources

  • Build your exposure to the discipline and gain valuable skills by volunteering in a CXSA workstream

  • Access a database of training providers

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RESOURCES

Connecting with CX professionals, industry experts and organisations via online platforms (e.g. CXSA CoP, LinkedIn group etc.)

CXSA backgound 1.png

CONNECT

Connecting with CX professionals, industry experts and organisations via online platforms (e.g. CXSA CoP, LinkedIn group etc.)

CXSA background orange.png

TRAINING

Connecting with CX professionals, industry experts and organisations via online platforms

(e.g. CXSA CoP, LinkedIn group etc.)

CXSA background yelloow.png

MENTORSHIP

Connecting with CX professionals, industry experts and organisations via online platforms (e.g. CXSA CoP, LinkedIn group etc.)

CXSA backgroud blue.png

VENDOR DIRECTORY

Connecting with CX professionals, industry experts and organisations via online platforms (e.g. CXSA CoP, LinkedIn group etc.)

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EVENTS

Connecting with CX professionals, industry experts and organisations via online platforms (e.g. CXSA CoP, LinkedIn group etc.)

CXSA background orange.png

RECRUITMENT

Access to experienced CX professionals for recruitment purposes