Blue Surface

WELCOME TO

Stang-up Meeting
CXSA backgroud blue.png

aboutus

CXSA is a professional association and governing body created to represent Customer Experience professionals in South Africa.

 

CXSA professional body provides legitimacy for the profession of Customer Experience in South Africa, as well as support for all levels of people intent on improving the experience of the customer.

 

The CXSA represents a diverse member base of qualified and accredited Customer Experience professionals, corporates focused on improving CX, suppliers to the customer experience industry, Academic professionals, and students.

CXSA backgound 1.png

Good customer experience ensures that a customers experience at every touch point, matches their expectations.

Customer experience (CX) is the culmination of all interactions between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey , the brand touchpoints the customer interacts with , and the environments the customer experiences (including digital environment) during their experience.

 

All of the events experienced by customers before and after a purchase are part of the customer experience.

 

What a customer experiences is personal and may involve sensory, emotional, rational and physical aspects to create a memorable experience. Customer experience entails the consideration of every the impact of every touch point along a customer journey and different levels – such as rational, emotional, sensorial, physical, and spiritual.

CXSA slide 10 jpg.png

CXSA Offerings

 
CXSA slide 10 jpg.png

CXSA 

About us

CXSA is a professional association and governing body created to represent Customer Experience professionals in South Africa.

CXSA

Membership

The CXSA serves a diverse member base consisting of various member segments. 

CXSA

Events

CXSA runs regular events to educate, inform and engage with all members.

CXS

News

Catch up on local and international news, trends and reports in the world of Customer Experience.

CXSA

Resources

CXSA Resources for Customer Experience Professionals.

CXSA

Contact

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me.

Feel free to contact CXSA for more information

 
  • CXSA LinkedIn Company Page
  • CXSA LinkedIn Group
  • Twitter @CXSAorgza

Tel. +27 82 997 2990

Email. 

© 2020 Customer Experience South Africa is a registered Non-Profit Company - Reg # 2020/184885/08

[9:51 AM] Dave Benjamin (Guest)